MECS-Link: Flexible Multi-Vendor Infrastructure Support
MECS-Link is Mesiniaga's prepaid, point-based infrastructure support service, providing flexible multi-vendor technical support across your software and infrastructure environment through a single, easy-to-manage engagement.
One Prepaid Contract for Your Whole Infrastructure
Replace multiple maintenance contracts with one prepaid, point-based support service. Access technical expertise across 47 supported products and 13 technology platforms while paying only for the support you actually use.
Enterprises are left juggling support across dozens of brands, paying for maintenance cover they never use, and struggling to keep costly specialists in-house. MECS-Link solves all three.
The Fragmented Reality
Enterprises struggle to work out who owns support across a mix of hardware and software brands, leaving gaps and delays when something breaks.
Shelfware Support
Traditional annual maintenance contracts are rarely utilised, resulting in unnecessary costs and underused support coverage, tying up budget in cover that sits idle.
The Resource Gap
Maintaining in-house L2/L3 expertise for niche technologies such as virtualisation platforms, Cisco, Microsoft Active Directory, and other specialised technologies is both difficult and expensive.
Simplifying Enterprise Infrastructure Support
Prepaid, Multi-Vendor Support
One prepaid pool of service points covers support across many hardware and software brands. You draw down only for the help you actually use, replacing rigid single-vendor contracts with a flexible, consumption-based model.
Localised Engineering, Not Distant Call Centres
Your issues are handled by Malaysia-based engineers who understand your environment, rather than being routed through distant global support centres. Faster context, faster resolution, and support in your time zone.
Premium Support at a Reduced Cost
By pooling expertise across technologies and charging only for consumption, MECS-Link delivers premium L2/L3 support at a lower total cost than maintaining separate maintenance contracts or in-house specialists for every niche product.
47 Supported Products, One Contract
A single MECS-Link engagement gives you access to support across 47 products spanning 13 technology platforms, so you no longer need to track ownership and renewals for every brand in your infrastructure.
Enterprise Infrastructure Support Services
Access comprehensive infrastructure support through a single prepaid engagement, combining multi-platform expertise, rapid response, proactive health checks, and tailored technical services to maximise the availability and performance of your IT environment.
Resolve Issues, Fast
Configuration and issue resolution with escalation to principals where needed, delivered through phone, email, and secure remote access. A quick-response model means faster handling and shorter downtime for your infrastructure software.
Stay Ahead of Problems
Periodic health checks with clear reports covering system status, potential risks, and improvement recommendations, helping you keep platforms stable and secure before small issues become outages.
Tailored to Your Business
Services shaped around your business needs, including knowledge transfer, patch and update guidance, and simple software assessments, so your teams gain both resolution and capability over time.
Choose the Right MECS-Link Package
Choose from flexible prepaid packages designed to match your operational needs. Whether you require business-hours support or 24/7 coverage, you only consume service points when support is delivered, giving you greater flexibility, cost control, and value.
Additional service points can be purchased at any time within the active contract period, keeping 24/7 support continuous whenever you need to top up.
A detailed point consumption schedule will be provided during service onboarding.
47 Products Across 13 Technology Platforms
MECS-Link provides technical support across 47 products spanning 13 technology platforms, giving you a single point of contact for your enterprise infrastructure.
Identity Management | Microsoft Entra ID, Active Directory Domain Services, Active Directory Certificate Services |
Cloud | Microsoft Azure, AWS |
Security | Microsoft Defender, Symantec Endpoint Protection, Symantec Messaging Gateway, Symantec Web Security, Trend Micro Apex One, Trend Micro Email Security, Trend Micro Web Security, McAfee (Trellix) Endpoint Security |
Network | Cisco, Juniper, Huawei, F5, Fortinet FortiGate |
Virtualisation | Hyper-V, VMware, Nutanix HCI |
Backup | Windows Server Backup, Veeam, Commvault, Veritas |
Messaging & Collaboration | Microsoft Exchange, Microsoft 365, HCL Domino, HCL Notes, HCL Sametime, HCL Traveller, HCL iNotes |
System Management | Microsoft Intune, SCVMM, SCCM, SCOM, WSUS |
Internet Infrastructure | Windows DNS |
Operating System | Windows Server, Windows Client, Windows Components & Features, Linux |
Database | Microsoft SQL Server |
Network Monitoring | ManageEngine OpManager, SolarWinds Network Performance Monitor |
Power Platform | Power Apps, Power Automate, Power BI |
Everything You Need to Know
Simplify Multi-Vendor Infrastructure Support with MECS-Link.
Speak with our experts to identify the right MECS-Link package for your organisation. Consolidate multi-vendor support, reduce unnecessary maintenance costs, and gain access to experienced local L2/L3 engineers whenever you need them.