Quick facts

  • Incorporated on 17 December 1981
  • Paid up capital of RM60.4 million
  • Listed on Bursa Securities (Main Market) on 17 November 1999
  • Headquarters - Subang Jaya; Branches - Pulau Pinang and Johor Bahru
  • 28 nationwide service locations
  • Staff strength of more than 1200 employees

Mesiniaga was established on 17 December 1981 at a time when the country's IT industry was still in its infancy. The establishment was in response to Malaysia's New Economic Policy (NEP) to increase Bumiputera participation in the technology industry.

A strategic plan was developed to cultivate local entrepreneurial talent. The plan involved utilising a pool of ready talents in IBM and incorporating a company that would serve as IBM's sole dealer and agent in Malaysia. The team was headed by the late Ismail Sulaiman, who was formerly the General Manager of IBM Malaysia. Together with a team of 50 ex-IBM personnel, Mesiniaga became fully operational on 1 January 1982 with a paid-up capital of RM500,000.

Though we started out as a company selling IBM office products, we have now evolved into a multi-platform business solutions provider with a paid-up capital of RM60.4 million. Within the last 30 years, the technology landscape has changed tremendously. New trends have emerged resulting in a sea of change in the way companies do business. Across the board, companies these days are constantly on the lookout for solutions that will give them an edge over their competition. As such, we are constantly striving for ways to provide our customers with an experience that will allow them to achieve their business objectives.

This is why we have made it our Mission to Help Customers Succeed. We believe that technology merely acts as an enabler in improving business performance. Therefore, while we continue to leverage on our strong partnerships with globally renowned partners to provide customers with innovative technology, our value to them lies in our understanding of their environment and challenges. Our main aim is to enhance our value proposition by maximising the returns on their IT investments.

Another important element in enhancing customer experience is in the management of customer satisfaction. To this effect, we have implemented multiple initiatives that are aimed at improving service delivery and our understanding of customer needs. Our people are already acknowledged as having superior technical skills, mainly because we actively encourage them to pursue or upgrade their professional certifications. They also undergo numerous soft skills training sessions in order to improve their understanding of customer requirements and how best to meet them. The end objective of these initiatives is to give our customers the least possible worry in their dealings with the company.

We believe that the strategies implemented for driving customer business performance and enhancing customer satisfaction will ultimately translate into improving our own business performance. This will allow us to reward our shareholders for their faith in us. In order to fulfil this promise, we have also made a commitment to improve our productivity yield. We are now a company of more than 1200 employees. We have invested significantly in developing measurements over our resource utilisation because it is imperative that all our resources are employed to their most optimum potential.

All of these efforts are undertaken to ensure that Mesiniaga remains a force to be reckoned with in the IT industry.